Warranty & Guarantee

Order Custom with Confidence

At SOVOEN, we take pride in creating custom window treatments designed for lasting performance and everyday comfort. We stand behind the quality of our products and carefully craft each order to provide reliable use for years to come. From the moment you place your order through long-term use, our policies and support are designed to help you purchase with confidence.

This policy explains our Lifetime Limited Warranty.

1. Lifetime Limited Warranty

Proof of purchase is required. This warranty applies only to the original purchaser and is not transferable.

For purposes of this policy, "Lifetime" means for as long as the original purchaser owns the covered product. Coverage begins on the date of delivery and continues for that period.

What Is Covered 

During the warranty period described above, this Limited Warranty covers the following issues and components, when applicable:

·out-of-the-box quality or order-accuracy issues caused solely by SOVOEN, including a finished size that does not match the confirmed order, an incorrect color, or another production error;

·defects in materials or workmanship, including defects in shade or blind materials or factory workmanship;

·internal operating mechanisms;

·headrails, cassettes, brackets, bottom rails, and other included hardware;

·operational cords, chains, ladders, and cordless lift components, where applicable;

·SOVOEN-supplied motors and motor-control components;

·SOVOEN-supplied remote controls, hubs, chargers, charging cables, solar panels, and external rechargeable battery wands.

Coverage applies only when the product is installed, operated, charged, cleaned, and maintained according to SOVOEN instructions and used within the published product specifications.

What Is Not Covered

This Limited Warranty does not cover:

Except for exclusions based on product eligibility or proof of purchase, the acts, uses, or conditions listed below exclude coverage only to the extent that they caused or contributed to the claimed damage, defect, or loss of functionality:

The use of a third-party part, accessory, installer, or repair service does not by itself void this Limited Warranty. Coverage may be denied only for the damage, defect, or loss of functionality caused or contributed to by that third-party product or service.

·products that do not fit perfectly but were manufactured accurately, provided that the finished dimensions are within ±1% of the confirmed ordered dimensions;

 this dimensional tolerance is considered acceptable within the industry;

·normal wear and tear, including fraying, stretching, scratches, dents, or gradual loosening from repeated use;

·normal fading, discoloration, or material aging caused by time or exposure to sunlight;

·normal variations in color, dye lot, grain, texture, weave, or finish, including characteristics inherent in wood and other natural materials, such as slight warping or bowing;

·differences between on-screen colors, samples, and finished products caused by lighting, screen settings, material variation, or dye-lot variation;

·damage, defects, or loss of functionality caused or contributed to by improper measurement, selection, installation, operation, charging, cleaning, care, maintenance, storage, removal, or reinstallation;

·damage, defects, or loss of functionality caused or contributed to by misuse, abuse, accidents, alteration, relocation, impact, children, pets, insects, or unauthorized repair;

·damage, defects, or loss of functionality caused or contributed to by excessive heat, sunlight, humidity, moisture, water, wind, outdoor exposure, or other environmental conditions;

·damage, defects, or loss of functionality caused or contributed to by ordering or using a product outside SOVOEN's stated size limits or product specifications;

·damage to walls, windows, trim, furnishings, wiring, or other property;

·normal battery maintenance, charging, or gradual reduction in rechargeable-battery capacity over time;

·disposable batteries or other consumable items;

·interruption, incompatibility, or loss of functionality caused or contributed to by third-party apps, hubs, networks, voice assistants, smart-home platforms, software updates, or internet service; 

·products purchased from an unauthorized seller, products with an altered or missing order reference, or products for which proof of purchase cannot be provided.

For Type-C charging, use a 5 V charger with an output greater than 1.5 A. Damage, defects, or loss of functionality caused or contributed to by an incompatible power source, charger, cable, or charging method are not covered.

2. Measurements, Installation, and Custom Selections

The customer is responsible for confirming the accuracy of all measurements and customization selections.

If SOVOEN asks for the actual window-opening width and height to help verify an ordered size, that review is an additional check and does not transfer responsibility for the accuracy of customer-provided measurements or site conditions to SOVOEN.

Costs arising from customer measurement or selection errors, or from unauthorized third-party work, are not covered by this Limited Warranty. However, when SOVOEN verifies a covered issue, SOVOEN will cover any reasonable measurement, removal, installation, reinstallation, repair, or access costs that SOVOEN determines are necessary to provide the approved warranty remedy and authorizes in advance.

3. How to Make a Warranty Claim

Contact SOVOEN at support@sovoen.com and provide:

1.the original order number and proof of purchase;

2.the product name or item affected;

3.a clear description of the issue and when it began;

4.photographs and, when useful, a short video showing the issue; 

5.any troubleshooting information reasonably requested by SOVOEN.

The product and all relevant components must be available for inspection. Do not discard, alter, repair, or ship the product unless instructed by SOVOEN. 

Unauthorized repair or replacement costs will not be reimbursed.

4. Resolution of Approved Warranty Claims

If SOVOEN confirms that a product has an issue covered by this Limited Warranty, SOVOEN will, at its option, repair or modify the affected product, provide replacement parts, remake the product, or replace it with the same or a reasonably comparable product.

·Repairs and replacements may use new, refurbished, like, or similar parts or materials of comparable function and quality.

·Because materials, colors, finishes, and models may change or be discontinued, an exact match cannot be guaranteed. 

However, SOVOEN will make reasonable efforts to provide the closest available match to the original product in appearance, function, and overall effect.

·If several products are installed together, only the product confirmed to be defective will be repaired or replaced.

·A repaired or replaced product remains covered for the remainder of the original Lifetime Limited Warranty period.

·For a verified covered issue, SOVOEN will cover all costs necessary to provide the approved warranty remedy. This includes the cost of repair or replacement, shipping a repaired or replacement product or part to the customer, authorized return shipping, and any applicable duties, customs-clearance charges, handling charges, or other shipping-related fees. The customer will not be charged for an approved warranty remedy. SOVOEN will also cover reasonable removal, measurement, installation, reinstallation, third-party service, or access costs when SOVOEN determines that they are necessary to complete the approved remedy and authorizes them in writing in advance.

The remedies stated in this section are the exclusive remedies available under this Limited Warranty, except where applicable law requires otherwise.

5. Limitations of Liability

To the fullest extent permitted by applicable law, SOVOEN's total liability arising from a defective product or a claim under this Limited Warranty will not exceed the amount actually paid for the affected product.

To the fullest extent permitted by applicable law, SOVOEN will not be liable for indirect, incidental, special, exemplary, or consequential losses, including loss of use, loss of time, loss of profits, or damage to other property.

Some jurisdictions do not allow certain exclusions or limitations of warranties or damages. In those jurisdictions, the exclusions and limitations in this policy apply only to the extent permitted by law. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.

6. General Terms

·No reseller, installer, representative, or other person may modify, extend, or create a warranty obligation on behalf of SOVOEN unless SOVOEN agrees to it in writing.

·If another written SOVOEN warranty supplied with a particular product expressly provides different coverage, the product-specific written warranty controls for that product.

·This policy does not exclude, restrict, or modify any consumer right that cannot lawfully be excluded, restricted, or modified.

7. Contact Information

For warranty assistance, please email support@sovoen.com.