Shipping Policy

At SOVOEN, every shade and blind is made to your specifications. We carefully produce, inspect, and package each order before shipment. The estimates below are provided to help you plan your purchase.

Order Processing and Production Time

Production begins after your order details have been confirmed. Estimated production times vary by product and color selection:

*For Cellular Shades, Zebra Shades, and Sheer Shades, certain color selections require additional production time and may take approximately 10 business days.

Production times are estimates and may vary depending on order volume, product specifications, material availability, and holidays.

Shipping Costs

· We offer FREE SHIPPING on all product orders within the United States and Canada.

· Sample orders are subject to a $9.99 shipping fee.

Shipping Time

Most SOVOEN orders are shipped via UPS, FedEx, or DHL.

· Estimated delivery time after dispatch: 5–8 business days.

· Rechargeable battery-powered motorized products typically arrive within 8–11 business days after dispatch.

· Free swatches typically arrive within 3–5 business days in the United States.

· Free swatches shipped to Canada typically arrive within 10–15 business days after dispatch.

Total estimated delivery time is calculated as follows:

Production time + shipping time = total estimated delivery time

Shipping times are estimates beginning on the date the order is dispatched, not the date the order is placed. Customs clearance, an incomplete or incorrect address, remote-area delivery, carrier delays, severe weather, and other circumstances outside our control may extend delivery time.

Chinese New Year Holiday Notice

Delivery times may be extended by 30 business days during the Chinese New Year holiday season, typically in January and February. If your order is time-sensitive, please contact us before placing the order so we can help you review the estimated schedule.

Shipping Address

For your convenience, SOVOEN offers direct-to-your-door delivery, bringing your custom window treatments right to your home. To help ensure a smooth delivery, please provide a complete and accurate street address at checkout. Because most orders are shipped by UPS, FedEx, or DHL, we recommend that you do not use a P.O. Box. An incomplete, incorrect, or unsupported address may delay shipment or delivery.

If you notice an error in your shipping address, contact us as soon as possible at support@sovoen.com. Address changes may not be possible after an order has shipped.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking updates may take some time to appear after the carrier receives the package.

Please note that an order containing multiple items may be shipped in separate packages. In that case, you may receive more than one tracking number or packages may arrive on different dates.

Delayed or Unreceived Orders

If your order has not arrived within the estimated delivery window, please check the tracking information and verify your shipping address first. You may also contact the carrier directly for the latest delivery status.

If the tracking status shows “Delivered” but you cannot locate the package, please check around the delivery location and with household members, neighbors, building management, or the carrier. If the package still cannot be found, email support@sovoen.com with your order number and tracking number, and our team will assist you in reviewing the issue with the carrier.

Damaged or Lost Packages

Although every order is carefully inspected and packaged, damage or loss may occur during transit. If your package arrives damaged, or if you believe it has been lost, please:

1.Keep the original product and packaging. Take clear photos of the package, shipping label, and any visible damage. For a lost package, provide a detailed description of the situation.

2.Report the damage or loss to the carrier shown in your tracking information:

·FedEx: 1.800.GoFedEx or 1.800.463.3339

·UPS: 1 (800) 742-5877

·DHL: 18002255345 (US); 18553457447 (Canada)

3.Email support@sovoen.com with your order number, tracking number, a description of the issue, and the relevant photos or carrier claim information.

We will promptly review the issue and follow up with you. If the loss is confirmed by the carrier, SOVOEN will assist in locating the package or arranging for the lost item to be remade.

Contact Us

Whether you have questions about shipping or would like your order to arrive by a specific date, the SOVOEN team is here to help.

Email:  support@sovoen.com

If you have a preferred delivery date, simply email us before placing your order and include the product, size, color, destination, and desired delivery date. We will carefully review the production and shipping schedule based on your needs and work with you to arrange the best possible timeline, helping your order arrive as closely as possible to your plans.