Return Policy

Each SOVOEN order is produced using the measurements and customization options shown in the order confirmation. Customers have 24 hours from the time shown on that confirmation to review the order and request a change or cancellation. After that period, a custom order is final under the terms below.

1. Changes and cancellations during the first 24 hours

To request a change or cancellation, email support@sovoen.com with your order number and the exact request. SOVOEN must receive the email within 24 hours of the time shown in the order confirmation.

Changes to customization options may change the order price and estimated delivery date. If the revised total is higher, the additional amount must be paid before the revised order is processed. If the revised total is lower, SOVOEN will refund the difference to the original payment method.

If SOVOEN receives a cancellation request within the 24-hour period, the canceled order will be refunded to the original payment method. 

The time required for the credit to appear may depend on the customer's bank or payment provider.

Review the order confirmation immediately after purchase. Check all measurements and customization selections before the 24-hour period ends.

2. Orders become final after 24 hours

After the 24-hour period, SOVOEN does not accept a return, exchange, cancellation, or refund based on:

·incorrect measurements or selections submitted by the customer;

·a change of mind, preference, décor, or intended use;

·dissatisfaction with a properly manufactured color, texture, material, light-filtering level, or other option that matches the order; or

·fit issues caused by the condition, construction, or measurement of the installation area.

The final-sale rule does not remove the remedies available for a product covered by the Lifetime Limited Warranty or any consumer right that cannot lawfully be excluded, restricted, or modified.

3. Product or delivery issues

If the finished product does not match the confirmed order because of an error caused solely by SOVOEN, or if the product has another defect covered by the Lifetime Limited Warranty, submit a warranty claim. These issues are handled under the warranty rather than as a standard return.

For a package that arrives damaged or is believed to be lost in transit, follow the reporting steps in the Shipping & Delivery Policy. Keep the original product and packaging when reporting transit damage.

For a warranty claim, keep the product and all relevant components available for inspection. Do not discard, alter, repair, or ship the product unless SOVOEN instructs you to do so.

4. Refunds and approved costs

SOVOEN issues an approved cancellation refund, or a refund resulting from an approved price reduction, to the original payment method. The customer's bank or payment provider determines when the credit appears.

The Shipping & Delivery Policy governs standard order shipping costs. If SOVOEN approves a claim under the Lifetime Limited Warranty, SOVOEN will cover all costs necessary to provide the approved warranty remedy, as stated in that warranty.

5. Contact SOVOEN

Email support@sovoen.com for an order change, cancellation, or product issue. Include the order number, identify the affected product, and describe the request or issue clearly. For a product issue, include photographs or a short video when useful. SOVOEN may request additional information to determine whether the Lifetime Limited Warranty or the Shipping & Delivery Policy applies.