FAQS

Yes! You can order fabric swatches to see the colors and materials in person before making a decision.

It is not required for you to order samples, but it is the best way for you to verify the actual colors and textures, and to get a feel for how they’ll look in your home space. Plus, it’s FREE.

Please read the How To Customize page to get the customization process.

If you ordered the wrong curtains, contact us to cancel or update the order via contact@sovoenshades.com or LiveChat as soon as possible.

Owing to the featured custom goods, we can only assure you of a change before your order is made or shipped.

If you didn't find that you had ordered the wrong curtains until you received the items or got the tracking info, you may need to keep them.

Custom goods are not able to apply to other clients or our reuse.

We are happy to offer you a 10% discount on your second order if you place it within 30 workdays of receiving your first order.

We do not recommend sending your fabric to LushCurtain. Our shades and curtains are made and shipped directly from a factory located in China. You need to pay for the shipping fee and expect a longer wait.

Please enter our How To Measure page or use Measurement Finder directly, where you can find answers on measuring shades and curtains. You can also chat with us at LiveChat or email us at contact@lushcurtain.com. We will reply ASAP.

If you need to modify the details of your order, like size, lining, and so on, please contact us asap. You can contact our customer service team via LiveChat or email us at contact@lushcurtain.com to make a change request and they will assist you.

And for the price change, we will refund it to your payment account, or send you an invoice. Please note that the details can be modified only before the order enters the shipping process. Once the shades and curtains are shipped out, any details can not be modified.

Please forgive us for the inconvenience we made to you.

If you are not able to place an order, please send us the details of the curtains you want to order, including Product Name, Color, Header Style, Size, Lining Option, Design, and Quantity, or just send us the screenshot of your order details. We will send you a PayPal bill based on the details to help you fix the problem.

If there is an issue with payment, you might try to check out again, change another credit card, or change the payment method if you still fail to pay.

Yes, all products come with a one-year free warranty to cover any defects or quality issues.

Yes, all motorized shades and curtains need to use remote to control, and also can upgrade to use HomeKit, Amazon, Google home smart app to control.

Total time(10-20 business days) =Processing time(3-10 business days) + Shipping time(7-10 business days)

During the holiday season, the delivery time may be extended by 45 business days.

Total time(10-40 business days) =Processing time(10-30 business days) + Shipping time(7-10 business days)

Our customized orders are shipped via FedEx or DHL.

1.Take a photo of the damaged package.

2.Report the damage or loss to the carrier.

3.Contact us at contact@lushcurtain.com, and we will help fix it (help to find back or remake for you if the carrier confirms the loss).

There are 3 methods for tracking your order.

1.Log in to your account on the LushCurtain site. You will be able to see your order status in the order details.

2.Click Track Order on the footer (under the support) and enter your tracking number from the email notification.

3.Email us at contact@lushcurtain.com if you cannot track your order via the above methods.

For more shipping information, please refer to the Shipping Policy.

Please contact us at contact@lushcurtain.com within 24 hours to get a change. Please tell us your order number & new shipping address. We will update the shipping address in 24 hours and send you an order update email.

Shade and Curtain orders ship directly from LushCurtain factory in China by carrier DHL, FedEx, or UPS.

We offer FREE shipping to ALL US orders.

Our customized orders generally ship within 7-14 workdays from your purchase. You will receive an email with a tracking number letting you know when your order is on its way.

Please refer to our detailed Measuring Finder or How to Measuring for both interior and exterior mounting. Accurate measurements are key to ensuring a perfect fit.

Inside mount fits the shade within the window frame for a clean, minimalist look.Outside mount installs the shade outside the window frame, providing better light blockage and coverage.

While we do not offer installation services, our shades and curtains come with detailed instructions. For shades, all you need is a Phillips screwdriver and a drill.